Return Policy

We do our utmost to process your order as well as possible. It is of course possible that your choice turns out not to be the right one and that the product does not fully meet expectations. We have a cooling-off period of 14 days!

14 DAYS RIGHT OF RETURN

According to the Distance Selling Act, you have the right to a cooling-off period of 14 working days after delivery of the product after making purchases via the internet. This is also referred to as the trial period or cooling-off period. Within this period you can view, assess and / or try on the article as you do in a store, unless stated otherwise.

At Royalbarzz we have the standard trial period, this means that you can return the purchased product unused in completely new condition and in the original packaging without giving any reason within these 14 days.

Checklist for returning a product that falls within the 14-day money back guarantee:

• ✓ The product is unused, without any damage caused by the customer.
• ✓ The product must be in its original, undamaged packaging with no visible signs of cracking, unauthorized use of adhesive tape or any other form of stickers. The product must have all layers of safety and security, and original commercial notes and instructions. € 10 will be charged if the original packaging is damaged or torn or if post stickers are affixed directly to the packaging.
• ✓ All associated accessories, parts and tools must be returned with the product.
• ✓ Printed and fully completed return form is included in the box with the product.

As soon as we have received and assessed the package in good condition, we will refund your purchase amount.

PAY ATTENTION!!

the address on the sent package may differ from the return address. Once sent incorrectly, we cannot solve it.

RETURNS IS EASY

1. Print the return form. You can download the form here

2. Complete the return form. Make sure that all necessary information is entered on the return form. Cut the return label from the bottom of the form.

3. Pack your product well. Pack your products in a sturdy box, with the completed return form attached, affix the printed label with the return address to your package. Note: Make sure the packaging is strong enough to hold during the return process. Make sure that the original packaging of the product remains intact during transport.

4. Send your return. Send the package to: Royalbarzz., Oude Kerkstraat 45, 5507LB, Veldhoven. Keep proof of sending until you receive an automatic email from us that we have received your return, proof of registration of the return.

5. ATTENTION AGAIN !!

the address on the sent package may differ from the return address. Once sent incorrectly, we cannot solve it.

EXCHANGES

Exchanging an item for the same item in a different size or color counts as a new order. You return your old order within the trial period and pass on your new order as usual.

DEFECTIVE PRODUCTS

In the event that you receive a defective or damaged product, we will do our utmost to resolve the problem as quickly as possible. In most cases we will either offer a repair or, if this is not possible, we will replace the product with the same or an equivalent model. In case the replacement is not possible, we will return the full amount of the order.

In case of a defective product, you must Contact Us

RETURN DELIVERY

Royalbarzz will cover all shipping costs associated with the return in the event that you have received faulty goods, or if a return is a result of our error. Shipping costs for returning products due to other reasons will not be refunded.

REFUND

As soon as your package has been received and checked, we will proceed to a refund. You will receive a confirmation by e-mail. This can take from 5 to 10 business days. If you return the entire order, you will be refunded the entire amount including delivery costs. If you return part of the order, you will only get that part refunded.

The amount will always be refunded to the account or credit card with which the original order was placed.

For more information, reference is made to the conditions of our General Terms and Conditions.